MS SQL Outsourcing Scenario 4

A CMMI SSO company is going to venture into a global SQL server support business activity. The company encounters several challenges here:

Management aspect - it is needed to implement best practises and standard practises for technical member to carry out their work.

Human resource aspect - manpower turnover is always an issue here, there is a need to have a mechanism that can produce replacement workforce.

Technical aspect - There is a need to provide different tier of support. However, grouping members into same tier and standardise each tier skillset will be difficult. Sending team members out for training may not learn the matching skill for jobs

CMMI acpect - everything must be in well plan and execution must comply accordingly throughout the entire operation year

Financial aspect - More workers, more revenue. More comprehensive support, higher profit margin. A need to have a mechanism can produce skill workers in each tier to support business growth.

It is not surprising for a regional support center requires several hundred of workforces to support their business activity.

What can we do here? We can assist you to define standard practices, best practices that matching your business direction. We can assist you to establish a knowledge base system. We can assist you to establish a mechnism to produce your neccessary workforces for both growthing and replacement. And most important, we execute as per schedule planned